Contact Facebook Help

This teaches you the essentials of navigating Facebook's Help Center to troubleshoot common account problems.

Contact Facebook Help



Contact Facebook Office


Technique 1. Utilizing Facebook Resources

1. Open Up the Facebook Aid Facility page. If you aren't currently logged into Facebook, you'll need click the Log In button in the top right edge of the page to enter your Facebook e-mail address and password.

* However, there is no way to straight get in touch with Facebook-- you can not call, text, email, or otherwise speak with an employee or affiliate of Facebook. You can, nonetheless, use Facebook's Aid Facility to diagnose and report a problem with your account.

2. Review the alternatives toolbar. This goes to the top of the display, straight beneath the search bar-- you'll require to drag your computer mouse arrow over each option to watch its subsections. Your choices include the following:

* Utilizing Facebook - This area of the Help Facility covers basic Facebook performance, including how-tos on friending, messaging, and also account creation.

* Managing Your Account - Covers things such as your login as well as your profile settings.

* Personal privacy as well as Security - Addresses account protection, unfriending people, as well as hacked/fake accounts.

* Policies and also Reporting - Covers basic reporting (abuse, spam, etc.) in addition to dealing with a departed individual's Facebook account and also reporting hacked or phony accounts.

* You can also take a look at the "Questions You Might Have" and also "Popular Topics" sections on this web page, considering that they cover usual issues and complaints.

3. Select an appropriate area. As an example, if you're having a problem with an impostor account, you 'd pick the "Personal privacy and Security" section and after that click Hacked as well as Phony Accounts.

4. Testimonial additional alternatives. In maintaining with the impostor account example, you might click the "How do I report an account that's acting to be me?" web link. Doing so will certainly raise a collection of actions that explain exactly how to correct your scenario.

* As an example, Facebook suggests taking care of an impostor account by going to the account's profile page, clicking ..., and also clicking Report, then complying with the on-screen directions.

5. Make use of the search bar to quicken your process. To do this, simply click on the search bar at the top of the Aid Facility web page-- it will claim something like "Hi (Your Name), exactly how can we help?"-- as well as key in a few words related to your grievance. You need to see several pointers pop up in a drop-down menu below the search bar.

* For example, you might key in "impostor account", then click on the "Just how do I report an account for acting?" outcome.

* The search bar below only links to Facebook's pre-written articles-- if you're looking for an answer to a specific issue not covered in the Help Facility, skip in advance to the Area web page.

6. Open the Advertisements Aid Facility web page. If your business or page is having problems with advertisements, your questions are normally resolved in this section.

* To delve into advertising, you'll wish to click Creating Advertisements or Taking Care Of Ads.

* For problems with advertising and marketing, you'll require to click Fixing Your Ads and afterwards pick an issue on the subsequent menu.

7. Go To the Facebook Community web page. If you can't find your present problem detailed throughout the Help Facility, your best choice is to search for it in the community forums right here.

* You'll see a search bar at the top of this web page-- you can look up subjects (e.g., impaired accounts) from here.

Approach 2 Submitting an Issue via the Better Business Bureau

1. Open Facebook's Better Business Bureau page.

2. Scroll down as well as click Submit a Grievance. This is on the reduced right side of the webpage next to the Submit a Testimonial switch.

3. Click Go Here to File a Complaint. This is below the "I am looking to resolve a dispute with a company" heading on the left side of the page.

4. Fill out the Qualification Questions form. Below, you'll need to click the "Yes" or "No" checkbox for every of the complying with questions:

* Is this an employee/employer grievance?

* Is this a discrimination or civil liberties problem?

* Does your problem affirm a criminal act?

* Is this a company with a problem for collections objectives with one more business?

* Is this complaint in litigation?

* Is this issue based entirely on dissatisfaction with a cost?

* Is this issue regarding an acquisition you wish you never ever made?

* Are entirely looking for an apology from the business?

* Are you filing this problem for BBB details just?

5. Click Proceed to Problem Type. You can also click Clear & Begin again to start completing the type again.

6. Click Proceed. If you wish to transform the language of the following forms, you should first click the "Select Language" bar in the top left edge of the screen and afterwards click your favored language.

7. Fill in the grievance kind. This will certainly differ from one person to another based upon one's individual details and the nature of one's issue, yet make sure to be as comprehensive as possible when submitting this type. You must include all of the following:

* The issue you're running into

* The steps you took to settle the trouble

* The problems you ran into while attempting to resolve the issue

* Any kind of potential remedies and/or suggestions you can think about

8. Scroll down and click Submit Issue.

9. Wait on an email to arrive. Facebook operates West Coast time, so expect your email to show up accordingly within three to five service days.

Method 3. Submitting an Appeal for a Disabled Account

1. Open Up the Handicapped Facebook Account page. If your account hasn't been handicapped (or isn't presently handicapped), you won't have the ability to submit an appeal.

2. Click the "send an allure" link. This is toward all-time low of the web page's paragraph beside the "If you assume your account was disabled inadvertently" line.

3. Type in your Facebook e-mail address. You can also utilize a telephone number here.

4. Type in your complete name. Make certain the name listed right here directly matches the name on your account.

5. Click Choose Data. You'll likewise require to post a photo of an ID-- be it a motorist's certificate, an authorization, or a passport photo.

* If you don't have a picture of your ID offered, take one currently and also send it to yourself by means of email so you can download it to your desktop.

6. Click a data location. For instance, you might click Desktop computer right here.

7. Click your ID photo. This will certainly upload it to the Facebook kind.

8. Kind information right into the "Extra Info" box. This is the room in which you can warrant the awakening of your account. Think about consisting of information like the following:

* Why your account shouldn't have been shut down

* Why you desire your account to be reactivated

* Any other extenuating factors that could aid your account be reactivated (as an example, malicious disturbance with your account).

9. Click Send out. Doing so will send your type to Facebook for evaluation. Please keep in mind that you may not get a reaction for numerous days.

If you do not obtain a reaction within a week, try resubmitting your type.

Method 4. Recovering Your Password.

1. Open the Facebook web site.

2. Click "Forgot Account?". This choice is beneath the "Password" field in the leading right edge of your screen.

3. Key in your name, email address, or phone number. Make sure you can access whichever system you select to choose.

4. Hit Go into.

5. Click Continue.

6. Examine your preferred tool of communication for a code. As an example, if you detailed your phone number, you need to get a text with a code.

* If you pick email, check your Spam folder.

7. Kind your code right into the "Get in Code" area.

8. Click Continue.

9. Click Continue once more. You can likewise select to log out of your account on all devices if you believe your account has been maliciously appropriated.

10. Enter a brand-new password.

11. Click Continue. Your password has actually effectively been reset throughout all Facebook platforms (e.g., mobile and also desktop computer alike).

Tips. If you can not discover the concern about which you wish to get in touch with Facebook in the Assistance Center, try looking in the Community area-- the blog posts there are usually better-suited to distant situations.

Cautions. Facebook's customer service is infamously removed, suggesting that you'll likely obtain a common response to most queries.