Facebook Contact Info

This shows you the essentials of browsing Facebook's Assistance Facility to troubleshoot typical account problems.

Facebook Contact Info



Contact Facebook Office


Approach 1. Using Facebook Resources

1. Open Up the Facebook Help Center webpage. If you aren't already logged right into Facebook, you'll need click the Log In button in the top right edge of the page to enter your Facebook email address and password.

* Unfortunately, there is no way to straight speak to Facebook-- you can not call, message, email, or otherwise speak to a staff member or associate of Facebook. You can, however, use Facebook's Help Facility to diagnose as well as report a trouble with your account.

2. Review the alternatives toolbar. This is at the top of the screen, straight below the search bar-- you'll need to drag your mouse cursor over each choice to view its subsections. Your alternatives include the following:

* Utilizing Facebook - This area of the Help Facility covers fundamental Facebook functionality, consisting of how-tos on friending, messaging, and also account production.

* Managing Your Account - Covers items such as your login and also your profile setups.

* Privacy and Security - Addresses account safety, unfriending people, and also hacked/fake accounts.

* Policies and Coverage - Covers fundamental reporting (misuse, spam, and so on) in addition to dealing with a departed person's Facebook account as well as reporting hacked or phony accounts.

* You can also have a look at the "Questions You Might Have" as well as "Popular Topics" sections on this web page, because they cover common concerns and also problems.

3. Select a pertinent area. For example, if you're having a problem with an impostor account, you 'd choose the "Personal privacy as well as Safety and security" section and afterwards click Hacked and Phony Accounts.

4. Testimonial extra alternatives. In keeping with the impostor account instance, you might click the "Exactly how do I report an account that's acting to be me?" web link. Doing so will bring up a series of actions that clarify how to treat your scenario.

* For instance, Facebook suggests dealing with an impostor account by mosting likely to the account's profile web page, clicking ..., and clicking Record, after that following the on-screen guidelines.

5. Make use of the search bar to accelerate your process. To do this, merely click on the search bar on top of the Assistance Facility page-- it will state something like "Hi (Your Name), just how can we assist?"-- and key in a couple of words connected to your complaint. You must see several suggestions turn up in a drop-down menu listed below the search bar.

* As an example, you might enter "impostor account", then click on the "Exactly how do I report an account for impersonation?" result.

* The search bar below just web links to Facebook's pre-written write-ups-- if you're searching for a response to a particular issue not covered in the Aid Facility, avoid in advance to the Community page.

6. Open the Ads Aid Center web page. If your business or web page is having issues with ads, your questions are typically attended to in this section.

* To delve into advertising, you'll wish to click Creating Advertisements or Taking Care Of Ads.

* For problems with marketing, you'll require to click Fixing Your Ads and then choose an issue on the subsequent food selection.

7. Visit the Facebook Community web page. If you can not discover your existing issue listed throughout the Aid Center, your best choice is to seek it in the area discussion forums right here.

* You'll see a search bar on top of this web page-- you can look up subjects (e.g., disabled accounts) from here.

Technique 2 Submitting a Grievance by means of the Better Business Bureau

1. Open Facebook's Better Business Bureau web page.

2. Scroll down as well as click Send a Grievance. This is on the lower appropriate side of the website alongside the Submit a Testimonial button.

3. Click Go Here to Submit an Issue. This is beneath the "I am seeking to deal with a disagreement with a service" heading on the left side of the page.

4. Fill in the Qualification Questions type. Right here, you'll require to click the "Yes" or "No" checkbox for each and every of the complying with inquiries:

* Is this an employee/employer problem?

* Is this a discrimination or civil liberties problem?

* Does your complaint declare a criminal act?

* Is this a business with an issue for collections objectives with one more company?

* Is this problem in litigation?

* Is this issue based only on frustration with a price?

* Is this complaint concerning an acquisition you wish you never made?

* Are solely looking for an apology from business?

* Are you submitting this grievance for BBB details just?

5. Click Proceed to Issue Type. You can additionally click Clear & Start Over to start completing the type once more.

6. Click Proceed. If you wish to transform the language of the list below forms, you need to first click the "Select Language" bar in the leading left edge of the screen and then click your favored language.

7. Fill in the grievance form. This will differ from person to person based on one's individual info as well as the nature of one's issue, however be sure to be as extensive as feasible when completing this form. You ought to include all of the following:

* The problem you're experiencing

* The steps you took to solve the trouble

* The problems you encountered while attempting to fix the issue

* Any type of prospective remedies and/or suggestions you can think about

8. Scroll down as well as click Submit Problem.

9. Wait on an e-mail to show up. Facebook operates on West Coastline time, so expect your e-mail to show up accordingly within 3 to 5 company days.

Method 3. Sending a Charm for an Impaired Account

1. Open the Impaired Facebook Account web page. If your account hasn't been disabled (or isn't currently handicapped), you won't be able to send an appeal.

2. Click the "send a charm" link. This is towards the bottom of the web page's paragraph alongside the "If you think your account was disabled inadvertently" line.

3. Type in your Facebook e-mail address. You can also utilize a phone number here.

4. Type in your complete name. Ensure the name noted here straight matches the name on your account.

5. Click Select Files. You'll likewise need to upload a picture of an ID-- be it a vehicle driver's license, a permit, or a passport photo.

* If you don't have a photo of your ID available, take one currently as well as send it to on your own using email so you can download it to your desktop.

6. Click a documents place. As an example, you may click Desktop computer here.

7. Click your ID image. This will upload it to the Facebook form.

8. Type details right into the "Extra Details" box. This is the space in which you can validate the reactivation of your account. Consider including information like the following:

* Why your account should not have actually been shut off

* Why you want your account to be reactivated

* Any other extenuating variables that may help your account be reactivated (for example, destructive interference with your account).

9. Click Send. Doing so will certainly send your form to Facebook for evaluation. Please keep in mind that you might not receive an action for numerous days.

If you don't get a response within a week, attempt resubmitting your form.

Technique 4. Recovering Your Password.

1. Open the Facebook website.

2. Click "Forgot Account?". This choice is under the "Password" area in the top right edge of your screen.

3. Key in your name, email address, or telephone number. Make certain you can access whichever platform you choose to opt for.

4. Hit Enter.

5. Click Continue.

6. Inspect your chosen tool of interaction for a code. For instance, if you noted your telephone number, you need to obtain a text with a code.

* If you select email, examine your Spam folder.

7. Kind your code right into the "Go into Code" field.

8. Click Continue.

9. Click Continue once again. You can also select to log out of your account on all tools if you believe your account has actually been maliciously appropriated.

10. Enter a new password.

11. Click Continue. Your password has actually effectively been reset throughout all Facebook platforms (e.g., mobile and desktop alike).

Tips. If you can not discover the concern concerning which you wish to call Facebook in the Aid Center, attempt searching in the Community section-- the messages there are generally better-suited to distant instances.

Warnings. Facebook's customer care is infamously removed, indicating that you'll likely obtain a common feedback to many queries.