Facebook Contact form

This shows you the basics of browsing Facebook's Help Facility to fix usual account problems.

Facebook Contact Form



Contact Facebook Office


Approach 1. Using Facebook Resources

1. Open the Facebook Assistance Center page. If you aren't currently logged into Facebook, you'll need click the Log In button in the leading right corner of the web page to enter your Facebook email address and password.

* Regrettably, there is no way to directly speak to Facebook-- you can't call, message, email, or otherwise speak to a staff member or affiliate of Facebook. You can, nonetheless, make use of Facebook's Aid Facility to diagnose and report an issue with your account.

2. Review the choices toolbar. This goes to the top of the screen, directly beneath the search bar-- you'll require to drag your mouse cursor over each option to see its subsections. Your choices include the following:

* Using Facebook - This area of the Aid Center covers standard Facebook functionality, including how-tos on friending, messaging, and account development.

* Managing Your Account - Covers things such as your login and also your account setups.

* Personal privacy and Safety - Addresses account protection, unfriending individuals, and also hacked/fake accounts.

* Policies and Coverage - Covers basic reporting (abuse, spam, and so on) along with dealing with a deceased person's Facebook account and reporting hacked or fake accounts.

* You can also have a look at the "Questions You Might Have" and "Popular Topics" areas on this page, because they cover common issues and complaints.

3. Select a relevant area. For instance, if you're having a problem with an impostor account, you would certainly choose the "Privacy and also Safety and security" section and afterwards click Hacked as well as Fake Accounts.

4. Review extra choices. In maintaining with the impostor account instance, you might click the "Exactly how do I report an account that's acting to be me?" link. Doing so will raise a series of actions that describe how to fix your scenario.

* For example, Facebook suggests managing an impostor account by going to the account's account web page, clicking ..., as well as clicking Record, after that adhering to the on-screen guidelines.

5. Make use of the search bar to accelerate your process. To do this, simply click on the search bar at the top of the Assistance Center page-- it will say something like "Hi (Your Name), exactly how can we aid?"-- and enter a few words related to your grievance. You should see numerous tips turn up in a drop-down menu listed below the search bar.

* For instance, you might key in "impostor account", after that click the "Just how do I report a represent impersonation?" outcome.

* The search bar here only web links to Facebook's pre-written write-ups-- if you're trying to find an answer to a details problem not covered in the Assistance Facility, avoid ahead to the Community web page.

6. Open the Ads Help Center web page. If your service or page is having concerns with advertisements, your inquiries are usually addressed in this area.

* To delve into advertising, you'll want to click Creating Ads or Taking Care Of Advertisements.

* For problems with marketing, you'll need to click Repairing Your Ads and then choose a concern on the succeeding menu.

7. See the Facebook Area web page. If you can't discover your existing issue noted anywhere in the Assistance Facility, your best choice is to look for it in the neighborhood forums here.

* You'll see a search bar at the top of this web page-- you can seek out subjects (e.g., handicapped accounts) from here.

Approach 2 Submitting a Grievance using the Bbb

1. Open Facebook's Bbb page.

2. Scroll down as well as click Send a Problem. This is on the reduced right side of the webpage next to the Submit a Review button.

3. Click Click Here to Submit an Issue. This is underneath the "I am aiming to deal with a dispute with a service" heading on the left side of the web page.

4. Submit the Certification Questions form. Here, you'll require to click the "Yes" or "No" checkbox for every of the complying with questions:

* Is this an employee/employer issue?

* Is this a discrimination or civil rights complaint?

* Does your issue declare a criminal act?

* Is this an organisation with a problem for collections functions with another organisation?

* Is this problem in litigation?

* Is this problem based exclusively on dissatisfaction with a cost?

* Is this problem regarding a purchase you want you never made?

* Are entirely looking for an apology from the business?

* Are you filing this complaint for BBB info only?

5. Click Proceed to Issue Type. You can likewise click Clear & Begin again to start filling out the form once again.

6. Click Proceed. If you intend to transform the language of the following types, you need to initially click the "Select Language" bar in the leading left edge of the display and afterwards click your preferred language.

7. Submit the grievance kind. This will certainly differ from person to person based upon one's individual information and the nature of one's issue, but be sure to be as complete as possible when completing this kind. You must include every one of the following:

* The issue you're coming across

* The actions you required to deal with the issue

* The problems you faced while attempting to fix the problem

* Any possible services and/or ideas you can think about

8. Scroll down and also click Submit Grievance.

9. Await an e-mail to get here. Facebook operates on West Shore time, so anticipate your e-mail to show up appropriately within three to 5 organisation days.

Technique 3. Submitting an Allure for a Disabled Account

1. Open Up the Disabled Facebook Account page. If your account hasn't been handicapped (or isn't presently handicapped), you will not be able to submit a charm.

2. Click the "send an allure" link. This is towards the bottom of the page's paragraph next to the "If you assume your account was disabled by chance" line.

3. Type in your Facebook e-mail address. You can likewise make use of a telephone number below.

4. Enter your full name. Make certain the name provided below straight matches the name on your account.

5. Click Choose Files. You'll also need to publish an image of an ID-- be it a vehicle driver's license, a license, or a passport photo.

* If you don't have an image of your ID offered, take one now as well as send it to on your own via email so you can download it to your desktop.

6. Click on a documents location. As an example, you may click Desktop computer below.

7. Click your ID image. This will submit it to the Facebook type.

8. Kind information right into the "Extra Info" box. This is the room in which you can warrant the reactivation of your account. Think about consisting of information like the following:

* Why your account shouldn't have actually been shut off

* Why you desire your account to be reactivated

* Any other mitigating variables that might assist your account be reactivated (as an example, malicious disturbance with your account).

9. Click Send. Doing so will send your kind to Facebook for testimonial. Please keep in mind that you might not receive a reaction for several days.

If you don't get an action within a week, attempt resubmitting your form.

Method 4. Recouping Your Password.

1. Open the Facebook website.

2. Click "Forgot Account?". This option is below the "Password" field in the top right corner of your display.

3. Enter your name, e-mail address, or telephone number. See to it you can access whichever system you choose to opt for.

4. Hit Get in.

5. Click Continue.

6. Inspect your preferred tool of interaction for a code. For instance, if you noted your contact number, you need to get a text with a code.

* If you choose e-mail, inspect your Spam folder.

7. Type your code into the "Enter Code" area.

8. Click Continue.

9. Click Continue once again. You can also select to log out of your account on all gadgets if you assume your account has been maliciously appropriated.

10. Key in a new password.

11. Click Continue. Your password has effectively been reset across all Facebook systems (e.g., mobile and also desktop alike).

Tips. If you can not find the problem regarding which you desire to contact Facebook in the Aid Center, attempt looking in the Neighborhood section-- the messages there are typically better-suited to removed situations.

Cautions. Facebook's client service is notoriously removed, meaning that you'll likely get a generic feedback to the majority of queries.